Frequently asked questions

1. About Our Services

• What services does D.E.S Agency offer?
  We provide web development, design, video editing, proofreading, print-on-demand, and more.

• Can I customize the services to suit my specific needs?
  Yes, our team works closely with you to tailor solutions that fit your unique requirements.

2. Project Process

• How do I start a project with D.E.S Agency?
  You can start by contacting us through our website or email. Share your project details, and we’ll guide you through the next steps.

• How long does a typical project take?
  The timeline depends on the project’s complexity. We provide an estimated delivery time during the consultation phase.

3. Payments and Pricing

• What payment methods do you accept?
  We accept payments through Escrow.com, Payoneer, Binance, and other secure options.

• Do you offer refunds if I’m not satisfied with the service?
  Our refund policy is project-specific. Please refer to our terms and conditions or contact us for details.

4. Revisions and Modifications

• What happens if I want changes after the project is completed?
  We offer revisions as per the terms outlined in the agreement. Additional modifications can be requested for a fee.

• How many revisions are included in my project?
  The number of revisions depends on the selected service plan. This is discussed during the consultation.

5. Ownership and Rights

• Do I own the rights to the project after it’s completed?
  Yes, upon final payment, the ownership of the project is transferred to you, unless otherwise agreed upon.

• Can I request source files for my project?
  Absolutely. Source files are provided as per the agreement or upon request.

6. Support and Maintenance

• Do you provide post-project support?
  Yes, we offer ongoing support and maintenance packages. Please inquire during the project discussion.

• Who is responsible for maintaining the project after delivery?
  The client is responsible unless a separate maintenance agreement is in place.

Find quick answers to the most common questions about our services, processes, and policies.

7. Additional Services

• Can you handle urgent or last-minute requests?
  We strive to accommodate urgent requests based on availability. Additional fees may apply.

• Do you offer discounts for bulk projects or long-term collaborations?
  Yes, we value long-term partnerships and offer competitive pricing for bulk orders.