Privacy Policy

At D.E.S Agency, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or engage with our services.

Information We Collect: We may collect personal information such as your name, email address, phone number, payment details, and other data when you place an order, subscribe to our services, or contact us.

How We Use Your Information: The personal information we collect is used for the following purposes:

• To process and fulfill your orders

• To communicate with you regarding your purchases, services, and inquiries

• To improve our website and services

• To send promotional materials, if you have opted-in for marketing communications

• To comply with legal obligations and ensure the security of our services

Data Security: We implement various security measures to protect your personal information from unauthorized access, alteration, or disclosure. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet or electronic storage is 100% secure.

Cookies: Our website uses cookies to enhance your user experience. By using our website, you consent to the use of cookies in accordance with this Privacy Policy. You may choose to disable cookies through your browser settings.

Third-Party Disclosure: We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers to assist in operating our business, such as payment processors, shipping companies, or email marketing platforms, but only for the purpose of providing services related to your transactions with D.E.S Agency.

Your Rights: You have the right to access, update, or delete your personal information. If you wish to exercise these rights, or if you have any concerns about the way we handle your personal data, please contact us at contact@desagency.unnatihedj.com.

By using our website, you agree to the terms of this Privacy Policy.

Returns & Refund Policy

At D.E.S Agency, we aim to provide you with the best possible service and satisfaction. If you're not completely satisfied with your purchase, you have the right to return the product within 30 days of receipt.

How to Return Your Product: To cancel or return your order, please contact us via email at contact@desagency.unnatihedj.com and let us know your intention to return the goods. Ensure that the goods are in their original condition and packaging.

Conditions for Returns: To be eligible for a return, the following conditions must be met:

• The item must be returned within 30 days of receiving it.

• The product must be unused, in its original packaging, and in the same condition that you received it.

• The following items cannot be returned:

  • Personalized or custom-made products.

  • Goods that are perishable or have passed their expiration date.

  • Items that are unsealed for hygiene reasons (such as health or beauty products).

  • Goods that are inseparably mixed with other items after delivery.

Refund Process: Once we receive the returned goods, we will process your refund within 30 days. The refund will be issued using the same payment method you used for the original purchase. Please note that the cost of return shipping is your responsibility, and we recommend using a trackable or insured shipping service to prevent loss or damage during return transit.

Gifts: If your purchase was marked as a gift, you will receive a gift credit equivalent to the value of the returned product. If the goods were not marked as a gift, the refund will be issued to the original gift giver.

For any further inquiries regarding returns and refunds, feel free to reach out to us at contact@desagency.unnatihedj.com.